At Drivezy, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and how we keep it secure. By using Drivezy’s website, app, or services, you agree to this policy.
What Information We Collect
When you use Drivezy services, we may collect personal and non-personal information for booking and verification purposes. This includes your name, phone number, email address, home address, date of birth, driving license details, and government ID details. We may also collect booking-related details such as pickup location, rental duration, vehicle type, and transaction history.
Additionally, we may collect device-related data such as IP address, browser type, operating system, and location data (only if enabled on your device).
How We Use Your Information
Drivezy uses customer information to provide smooth and secure rental services. Your information is mainly used to confirm bookings, verify identity, process payments, provide customer support, and communicate important booking updates.
We may also use your data to improve our website experience, analyze user behavior, prevent fraud, and enhance service quality. In some cases, we may use your contact information to send offers, promotional messages, or service updates. You can opt out of promotional communication anytime.
Cookies Policy
Drivezy uses cookies to improve website performance and user experience. Cookies help us remember your login session, understand how users interact with our platform, and improve site speed and functionality.
Cookies may also be used for marketing purposes, such as showing relevant advertisements. You can disable cookies anytime through your browser settings, but some features of the website may not work properly if cookies are turned off.
Payment Security
Drivezy does not store your card details such as CVV, PIN, or complete debit/credit card numbers. All payment transactions are processed through secure and trusted payment gateways. We use encryption and secure technology to ensure your payment information remains protected during transactions.
However, Drivezy is not responsible for any payment failure caused by banks, third-party payment gateways, or internet issues.
Third-Party Sharing
Drivezy does not sell customer personal information to anyone. However, we may share your data with trusted third parties when required for service delivery or legal purposes.
Your information may be shared with:
- Payment gateway providers
- Verification partners (license/ID verification)
- Insurance providers (if applicable)
- Government authorities or police (if legally required)
- Technology and hosting service providers
We only share limited data required for service completion and ensure third parties follow proper security standards.
Data Protection
Drivezy uses strong security measures to protect customer data from unauthorized access, misuse, loss, or alteration. Our systems are protected through encryption, secure servers, and controlled access.
Even though we take strict safety measures, no online platform is 100% secure. Therefore, users are advised to protect their login credentials and avoid sharing OTPs, passwords, or personal information with unknown sources.
Customer Rights
As a Drivezy customer, you have full rights over your personal information. You can request to access, update, correct, or delete your data anytime. You may also request that we stop sending promotional communication.
In some cases, Drivezy may not be able to delete data immediately if it is required for legal compliance, fraud prevention, or transaction history records.
Updates to Privacy Policy
Drivezy may update this Privacy Policy anytime to improve transparency and comply with legal requirements. Any updates will be posted on our website or app. Continued use of Drivezy services after policy updates means you accept the updated terms.